Shipping policy

Shipping Policy

Last updated: August 25, 2026

Thank you for shopping with Puffy Nest. Orders ship from New York, United States. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Processing may take longer during product launches, promotional periods, holidays, or other high-volume periods.

Shipping Destinations

We ship within the United States and to selected international destinations. The countries and regions available in checkout are our current supported destinations. If your destination cannot be selected at checkout, we are unable to ship there at this time.

Destination availability may change because of carrier service, customs, legal, product, or operational restrictions.

Shipping Rates

United States

Discounted merchandise subtotal below US$80: US$8 standard shipping.
Discounted merchandise subtotal of US$80 or more: free U.S. standard shipping.

International Destinations

Discounted merchandise subtotal below US$125: US$12 flat-rate standard shipping.
Discounted merchandise subtotal of US$125 or more: free international standard shipping.

Shipping thresholds are based on the merchandise subtotal after discounts and before shipping, taxes, duties, and gift-card value. Where checkout displays another currency, the applicable converted amount and final shipping charge are shown before you place your order.

Available services and the final shipping amount displayed at checkout apply to your order.

Delivery Estimates

Delivery estimates begin after an order is dispatched and do not include processing time.

U.S. standard shipping typically takes 3–7 business days after dispatch. International delivery time varies by destination, carrier service, and customs processing. An estimated delivery window will be displayed at checkout or provided with the order or shipping confirmation when available.

Delivery dates are estimates, not guarantees. Customs review, carrier delays, weather, holidays, service interruptions, and other circumstances outside our reasonable control may extend delivery time. We will still provide any assistance or remedy required by applicable law.

International Duties, Taxes, and Customs Charges

The US$12 international flat shipping charge covers shipping only. It does not include import duties, import taxes, customs charges, or carrier brokerage or disbursement fees unless those amounts are expressly shown as collected at checkout.

If duties and import taxes are not shown as collected at checkout, the shipment may be sent with those charges unpaid. The recipient is responsible for paying charges assessed by the destination country, customs authority, or carrier before or at delivery. We do not control these charges and cannot predict the final amount.

Customers are responsible for providing any information reasonably required by the carrier or customs authority to complete import clearance. Failure to pay required charges or provide required information may cause delay, return, abandonment, or disposal of the package.

Nothing in this section limits rights or remedies that cannot be limited under applicable law.

Shipping Address and Delivery Restrictions

Please provide a complete and accurate delivery address, email address, and phone number at checkout. International carriers and customs authorities may require a phone number to arrange clearance or delivery.

Some services cannot deliver to P.O. boxes or certain remote locations. If a street address or additional information is required, we may contact you before shipment.

If an order has not shipped, contact hello@puffynest.store as soon as possible to request an address correction. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address, refusal, nonpayment of destination charges, failure to provide customs information, or failure to collect the package, we will contact you after the package is returned to us. Where permitted by law, nonrecoverable original shipping, return shipping, customs, brokerage, or carrier charges may be deducted from any approved refund. A package that is abandoned, destroyed, or not returned to us might not be eligible for a refund, except where applicable law requires otherwise.

Lost, Delayed, or Delivered Packages

If tracking has stopped updating, your package appears lost, or tracking shows delivery but you cannot locate the package, please first check the delivery address, household members, neighbors, building staff, and any carrier notice. Then contact the carrier and email hello@puffynest.store with your order number and tracking information so we can review the available next steps.

For damaged, defective, or incorrect items, please follow the process in our Return & Refund Policy.

High-Value Orders

For security purposes, orders of US$300 or more may require a signature at delivery. A carrier or destination may also require a signature at a lower value.

Pre-Order Items

Pre-order items ship according to the estimated timeline stated on the product page. Timelines are estimates and may change. If there is a significant delay, we will contact you with an update and available options.

If an order contains both in-stock and pre-order items, shipment timing will be shown on the product page or communicated with the order when applicable.

To request cancellation of an unshipped pre-order, contact hello@puffynest.store. Once a pre-order has shipped, it is subject to our Return & Refund Policy unless the product page states otherwise or applicable law provides additional rights.