Terms of service

Terms of Service

Last updated: April 4, 2026

OVERVIEW

This website is operated by Puffy Nest. Throughout the site, the terms “we,” “us,” and “our” refer to Puffy Nest. Puffy Nest offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink, including our Privacy Policy, Shipping Policy, and Return & Refund Policy. These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any applicable laws, rules, or regulations.

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms may result in an immediate termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted and involve transmissions over various networks or changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or refund only in accordance with our Return & Refund Policy.

We make every effort to display our products and their colors, textures, and details as accurately as possible. However, we cannot guarantee that your device’s display of any color, texture, or image will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.

We reserve the right to limit quantities of any products or services that we offer. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

SECTION 4 - ORDER ACCEPTANCE AND CANCELLATION

Your order constitutes an offer to purchase. All orders are subject to acceptance and availability.

After you place an order, you may receive an acknowledgement email confirming that we have received your order. This email is for informational purposes only and does not constitute acceptance of your order.

A contract is formed only when your payment has been approved and your order has been processed by us.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to orders that appear to be placed by resellers, distributors, or dealers, orders that appear fraudulent or unauthorized, or orders affected by pricing, inventory, or technical errors.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was made.

For pre-order items, cancellation requests submitted before shipment may be eligible for a full refund. Once a pre-order has shipped, it is subject to our Return & Refund Policy unless otherwise stated on the product page.

SECTION 5 - PRICING, PAYMENT, AND BILLING INFORMATION

All prices are shown in U.S. dollars unless otherwise stated.

We reserve the right to change prices at any time without notice.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse or cancel any order if billing or payment information cannot be verified, is inaccurate, or is suspected of fraud.

SECTION 6 - SHIPPING AND DELIVERY

We currently ship within the United States only.

Estimated processing and delivery times are provided for convenience only and are not guaranteed. Shipping delays may occur due to carrier issues, weather, holidays, high order volume, or other factors outside our control.

For security purposes, orders over a certain value may require a signature upon delivery.

Title and risk of loss for products pass to you upon our transfer of the goods to the shipping carrier.

Please refer to our Shipping Policy for more information regarding shipping methods, timelines, address issues, pre-orders, and delivery concerns.

SECTION 7 - RETURNS, REFUNDS, AND EXCHANGES

Returns and refunds are subject to our Return & Refund Policy.

We do not offer direct exchanges. If you would like a different item, the fastest way is to return the original item if eligible and place a new order.

Items sent back without prior return authorization will not be accepted.

SECTION 8 - ACCURACY OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 9 - INTELLECTUAL PROPERTY

All content on this site, including but not limited to text, images, graphics, logos, designs, product names, photographs, videos, site design, and overall visual presentation, is owned by or licensed to Puffy Nest and is protected by applicable intellectual property laws.

You may not reproduce, duplicate, copy, sell, resell, distribute, modify, publish, or exploit any portion of the site or its content without our prior written permission.

Unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws.

SECTION 10 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide you with access to third-party tools or services over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools or services.

Any use by you of optional tools or third-party services offered through the site is entirely at your own risk and discretion.

SECTION 11 - THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party websites or services, and we do not warrant and will not have any liability or responsibility for any third-party materials, products, or services.

SECTION 12 - USER SUBMISSIONS AND FEEDBACK

If you send us creative ideas, suggestions, proposals, reviews, comments, or other materials, whether online, by email, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use any submissions that you forward to us.

We are under no obligation to maintain any submissions in confidence, to pay compensation for any submissions, or to respond to any submissions.

You agree that your submissions will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights, and will not contain unlawful, abusive, defamatory, or obscene material.

SECTION 13 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 14 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any international, federal, state, or local laws or regulations;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other malicious code;
(h) to collect or track the personal information of others;
(i) to spam, phish, pretext, crawl, scrape, or otherwise misuse the site;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 15 - DISCLAIMER OF WARRANTIES

The Service and all products and services delivered to you through the Service are provided “as is” and “as available,” except as expressly stated by us.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Puffy Nest, its owners, directors, employees, affiliates, agents, contractors, service providers, licensors, or suppliers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any Service or any products purchased through the Service.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Puffy Nest and its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - TERMINATION

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

We may also terminate this agreement at any time without notice if, in our sole judgment, you fail to comply with any term or provision of these Terms.

SECTION 20 - ENTIRE AGREEMENT

These Terms, together with any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.

SECTION 22 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@puffynest.store.